FAQs

Q.     How far are you from Twickenham Stadium?

A.    We are just under a mile away- approximately a 10-15 minute walk. We are also only 3 minutes walk from Whitton High Street which has cafes, pubs, shops and supermarkets- perfect for any pre-match supplies and refreshments.

Q.   How long have you been running a car park at your school?

A.    We have been running a rugby car park here for about 25 years. 

Q.    Where does the money go?

A.    After the deduction of expenses, (i.e web hosting, credit card fees, postage etc), all of the money goes to Nelson Primary School PTA which helps to fund equipment and activities for the children. All of our marshals are volunteer parents or teachers.  For more details on how we spend the money we raise click here 

Q.    When I book a parking space online, will I receive some form of acknowledgement?

A.    Yes- when you book you should receive an immediate confirmation email from us with a unique reference number. Please bring this when you come to park- either as a printed copy or on your phone. If you cannot find the email, please check your junk mail folder or contact us. You will also receive a payment receipt from Paypal which you should keep for your records.

Q.    Do I have to book, or can I pay on the day?

A.    Our car park is very popular and usually sells out to pre-booked customers. If we have any remaining spaces or last minute cancellations, we always offer them on the day on a 'first come, first served' basis.

Q.    Do you have toilets?

A.    Yes! We have 7 unisex toilets which we open when we open before the match and reopen for 2 hours after the event.

Q.    What is the largest size of vehicle that your car park can accommodate?

A.    We can easily accommodate pre-booked minibuses up to 17 seats. We also have space for one coach (up to 12.5m) and one limousine per event.  More details on vehicle size here

Q.    Which events are you open for? Are you open for concerts?

A.    The decision to open is based on expected attendance and other events taking place within the school. Click here for a list of dates for this year.

Q.    What is the traffic like around the school?

A.    There will be between 40,000 & 82,000 people trying to get to the same place as you!

Before the match/ concert you should expect heavy traffic between the M3, M4 and the local area. You should allow at least ¾ hour on top of normal travel estimates.  After the match/concert, the local traffic usually flows very well for about half an hour and then becomes very busy for at least the next hour and a half. You can look up live traffic status using this google map link.  Add the traffic layer using the menu on the top left (the box with 3 lines) and zoom to the area you wish to view.  

Q.    What time should I arrive at Nelson Primary School?

A.    You should aim to arrive at Nelson Primary School at least an hour before the event starts. The stadium is only about a mile away but you need to allow time to go through security checks and to find your seat. We open 4 hours before the match kick off/event. Last admission to our car park is ½ hour before the match starts. Full opening times for our car park can be found here.

Q.    Is Twickenham in the London Congestion Charge area?

A.    No.  We are outside of the charge area. More details 

Q.    Is Twickenham in the Low Emission Zone (LEZ)?

A.    Yes, the whole of Greater London is in the Low Emission Zone. Diesel engined vehicles larger than a car may have to pay a Low Emission Zone (LEZ) charge. If you are bringing a van, minibus or coach into Greater London please check this to see if your vehicle is exempt or not.  There is a minimum £250 penalty fine for non-payment of LEZ charges so please check the regulations carefully!

Q.    Can I book by post or pay by cheque?

A.  Yes- we accept postal bookings with payment by cheque.  Please print the Booking Form and return it to our correspondence address along with your cheque payable to "Nelson Primary School PTA".   Postal bookings close two weeks before the event and spaces are subject to availability when the booking is received.  

Q.    What are the conditions of booking?

A.    Click here to see the Terms & Conditions

Q.    You are showing your car park as being full. Do you know of any other local car parks?

A.    There are other car parks but we have no specific recommendations.  

Q.    I still have a question, not answered above

A.    Please email us at enquiries@twickenhamparking.co.uk and we will happily help you.